Sunterra House Plan's Site Policies

We work hard to provide you convenient ordering options, cost-effective shipping options, total privacy, ultimate security, and ease of returns. Please take a moment to review our policies on each of these aspects of our website:

• Ordering
• Shipping
• Privacy
• Security
• Returns
• Terms of Service

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Ordering Policies:

 Effective 11/03/2008

Your ease of shopping and ordering is fundamental for us. We work hard to make our website easy for you to find what you are looking for and place your order.


No order may be placed if you are under 18 years old as of the date of purchase!


If you have any difficulty ordering from our web site, please contact us.

 
We accept the following payment options:

• Credit/Debit Card -- Visa, MasterCard
(through our secure gateway online)
• Personal Check
(through our secure gateway online)
• PayPal
(through our secure gateway online)

To place your order online, please use our website to search for the products you want to order, click on the “Buy Now” button to add them to your cart. Then click on a "View Order" link to retrieve your order summary. Proceed to check out by clicking the "Checkout" button on the Order Summary page. This will take you to the secure region of our site where you can fill in your billing and shipping options and information in a completely safe and secure environment -- you will see a lock (Internet Explorer browsers) or a key (Netscape browsers) in the lower right hand corner of your browser to indicate that you are in a securely encrypted environment. Follow the step by step instructions.

Once you have finished filling out your billing and shipping information, you will be taken to a confirmation page indicating that your payment has been approved and your order is in process. You will receive a confirmation of your order by email immediately.


To place your order by phone, please use our website to search for the products you want to order, and add them to your cart. Then click on a "View Cart" link or shopping cart icon to retrieve your order summary.Once you are finished shopping, give us a call and one of our representatives will be happy to take your order by phone. By shopping before you call, you will help us save you time completing your order. No credit cards can be accepted over the telephone. For credit card purchases, please use Pay Pal.  

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Shipping Policies:

We require 3 business days to process orders. For US orders, we have UPS shipping to a customer’s physical address or the United States Post Office for PO boxes. Both delivery services take approximately 5 – 7 business days for $20.00, which is already factored into the plan package cost. All Energy Conservation Guide CDs will be mailed through the United States Post Office.

RUSH Service

Telephone orders for in-stock items can be shipped the next day. Delivery is via UPS 2-Day service (US deliveries only). The cost is $35.00 plus our normal $20.00 shipping cost.  

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Privacy Policies:

Effective 11/03/2008

• Our Commitment To Privacy
• The Information We Collect
• How We Use Information
• Our Commitment To Data Security
• How To Correct Your Information
• How To Contact Us

 
Our Commitment To Privacy:

 
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages may be:

Name
Company Name (optional)
Postal Address
Billing Address
Shipping Address
Email address
Phone number
Fax number
Credit/Debit Card Information (only within a secured environment)
Checking Account Information (rather than Credit/Debit Card Information if you choose to pay by this means)
PayPal User ID (rather than Credit/Debit Card Information if you choose to pay by this means)

 
You may want to subscribe to our mailing list to keep up to date with news, specials, and get special promotional options reserved only for those on our mailing list. In this circumstance, the types of personal information collected are:

Name
Company Name (optional)
Postal Address
Your Email address

 
You may want to purchase a product for some one else, or purchase a product and have it shipped to an address other than your billing address. In this circumstance, the types of personal information collected are:

Name
Company Name (optional)
Postal Address
Billing Address
Shipping Address
Email address
Phone number
Fax number
Credit/Debit Card Information (only within a secured environment)
Checking Account Information (rather than Credit/Debit Card Information if you choose to pay by this means)
PayPal User ID (rather than Credit/Debit Card Information if you choose to pay by this means)

On some pages, you can email a page to other people. In this circumstance, the types of personal information collected are:

From Email address
To Email address
This information is not stored and is only used to generate the email. No trace of who the sender or receiver remains in any way on our system or log files.

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can subscribe to our mailing list if you would like to receive updates on our new products and services by email. Information you submit on our website will not be used for this purpose unless you fill out the registration form. You can unsubscribe an any time by contacting us or clicking the "unsubscribe" link on the bottom of any informational mail we send to you.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
We also may use your IP address to identify you as a user so that we may track how you used our website. We only use this information to track a generic user to help us understand user patterns of shopping and how we can improve upon our user's shopping experience. If you place on order online, we track your IP address in order to protect again fraud. If you do not place an order, your IP address will be deleted from our tracking in less than 30 days. We share this information with no other parties unless we suspect a clear case of fraud or cyber crime. If we detect an instance of cyber crime, we will report all data immediately to the Federal Bureau of Investigation's Cyber Crime Division immediately.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

 
Our Commitment To Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Any sensitive information will be gathered through Secure Socket Layer 128 bit encryption to assure that your data is safe between your browser and our servers. If you opt to pay online by credit card, this transaction runs through yet another layer of encryption.

What's more, we further encrypt your credit card information temporarily -- in case there is a problem with your billing. This encrypted credit card information is retained for no more than 30 days on our system.

How You Can Correct Your Information:

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us:

Should you have other questions or concerns about these privacy policies, please contact us.
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Return Policies:

Effective 11/03/2008

 
All construction plans ordered are provided as is. Sunterra Homes, Inc. disclaims all other warranties, express or implied, including merchantability or fitness of purpose. Construction plans may not be returned for credit and/or refund under any circumstances. Sunterra Homes, Inc. is not liable for incidental, special, consequential, or indirect damages of any kind, including, but not limited to, loss of anticipated profits, business opportunity or other economic loss arising out of the use of services or any construction plans received from Sunterra Homes, Inc., even if Sunterra Homes, Inc. has been advised of the possibility of such damage.

It is the customer’s responsibility to ensure the accuracy, compliance with applicable statue(s) or regulation(s), and fitness of purpose of any plans or construction information received from Sunterra Homes, Inc. prior to the use thereof. In the event that any liability is imposed on Sunterra Homes, Inc.’s liability to you or any third party shall not exceed the price paid for the Sunterra Homes, Inc. house plan product.

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Terms of Service:

Effective 11/03/2008

Please read the following terms of use and disclaimer carefully before using this website ("this site"). By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site. The use of this website (www.sunterrahouseplans.com) or any other web site owned by SunTerra Homes is governed by the policies, terms and conditions set forth on this page. Please read them carefully. When you use this website, place an order via the Internet or issue a purchase order from your company to SunTerra Homes, that indicates your acceptance of these terms and conditions. SunTerra Homes reserves the right to make changes to any website owned by SunTerra Homes and these terms and conditions at any time.


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